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FAQs

Shipping times

Your order will be prepared to ship within 24 hours of payment. A separate e-mail will be sent to you with shipping details.
Average shipping times by region:
Germany: 2-3 days
Europe: 1 week
USA: 2-3 weeks
Australia: 4 weeks
NOTE: If a package is delayed by customs delivery may take an additional 4-6 weeks.

Shipping status

You can check your shipping status on the website if you create an account during the order process

Shipping to your country?

I ship to all countries exept China and Russia. If your Country is not listed as shipping option yet, please give me a note. I will add it.

Something is missing or broken

Even though I strive to provide the highest possible quality products and service, parts may be damaged during shipping. If parts are damaged or missing when you receive your order please send an email to info@mortian.shop detailing the deficiency and I will send you replacement parts.

3D print vs resin cast

Most kits are casted in resin by using a 3D printed master model. Some kits (mostly figures) are directly 3D printed. The used 3D printer for the master models is the same as it is for the figures. With a z-layer resolution of 0,025mm and a laser point diameter of 0,015mm it provides super fine details and smooth surfaces.

About Mortian

Markus Ortenburger

Head of everything

I worked part time for GamesWorkshop and other scale model companies in the past and as a projectmanager for automotive companies like Webasto and BMW. But now it is time for my own project…. Tanks.

Check out the #mortian on Instagram

Contact

Ortenburger Modellbau
Markus Ortenburger
Schinnaglstr. 31
81369 München
info@mortian.shop

Umsatzsteuer-Identifikationsnummer
gemäß § 27 a Umsatzsteuergesetz: DE260804822

Verantwortlicher § 55 Abs. 2 RStV:
Markus Ortenburger,
Schinnaglstr. 31,
81369 München,
0049 176 / 21 51 91 11
info@mortian.shop

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